Zelle® is a fast, safe and free way to send money to friends and family

Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.³ With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.²

You can send money to friends, family and others you trust.²

Since money is sent directly from your bank account to another person's bank account within minutes,³ it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

Neither Power Financial Credit Union nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

To get started, log in to Power Financial Credit Union's online banking or mobile app and navigate to the "Send Money With Zelle^®" tab. To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle^®.

To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.³

To request money using Zelle^®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request."⁴

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.³

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Power Financial Credit Union.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

 

Zelle^® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.²

Since money is sent directly from your bank account to another person's bank account within minutes,³ Zelle^® should only be used to send money to friends, family and others you trust.

Neither Power Financial Credit Union nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It's easy — Zelle^® is already available within Power Financial Credit Union's mobile banking app and online banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle^® today.

You can find a full list of participating banks and credit unions live with Zelle^® here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle^® through your online banking account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared – those stay with Power Financial Credit Union).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies Power Financial Credit Union of the incoming payment. Power Financial Credit Union then directs the payment into your bank account, all while keeping your sensitive account details private.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call our member service team at (800) 548-5465 so we can help you.

Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Power Financial Credit Union but are a separate service from Zelle^® and can take one to three business days to process.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.³

If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.³

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact our member support team at (800) 548-5465.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for Power Financial Credit Union. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Power Financial Credit Union nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our member support team at (800) 548-5465 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle^®.

Once member support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle^® through your Power Financial Credit Union banking app and online banking. Please call our member support team at (800) 548-5465 for help.

Zelle® QR codes provide peace of mind knowing you can send money to the right person without typing an email address or mobile number. Find Zelle® in the Power Financial Credit Union app, click “Send,” then click on the QR code icon displayed at the top of the “Recipients” screen. Your phone’s camera will open. To send money using a Zelle® QR code, simply point your camera at the recipient’s Zelle® QR code, enter the amount and hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money. You can also locate your Zelle® QR code by opening the Power Financial Credit Union app, navigating to [“Send Money with Zelle®”] and clicking your Zelle® settings. From here, you can see your Zelle® QR code.

Zelle^® is a convenient way for small businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your Power Financial Credit Union account with just your enrolled email address or U.S. mobile number.

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log into Power Financial Credit Union’s online banking or mobile app then select “Send Money with Zelle^®”. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^®, choose “Request,” enter their enrolled email address, U.S. mobile number or Zelle^® tag, confirm the recipient is correct and tap “Request.”

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log into Power Financial Credit Union’s online banking or mobile app then select “Send Money with Zelle^®”. If you don’t see Zelle^®, please call our Member Solutions Center at 800‑548‑5465.

No, Power Financial Credit Union does not charge any fees to use Zelle^® with a small business account.
Your mobile carrier's messaging and data rates may apply.

Neither Power Financial Credit Union nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

No, Zelle^® payments cannot be reversed. You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Member Solutions Center at 800‑548‑5465 for assistance with canceling the pending payment.
If you send money to a small business or consumer that has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our Member Solutions Center at 800‑548‑5465 to determine what options are available.

Please contact our Member Solutions Center at 800‑548‑5465. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for Power Financial Credit Union. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Power Financial Credit Union account secure.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle^® transactions in your online banking transaction records. Power Financial Credit Union offers Direct Connect, which allows you to feed all transactions, including Zelle^® transactions, into QuickBooks^® or Quicken^®.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Power Financial Credit Union’s send limits, call our Member Solutions Center at 800‑548‑5465.

At Power Financial Credit Union, there are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the Power Financial Credit Union mobile app then select “Send Money with Zelle^®”.

Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Navigate to “My Code.” From here you can view and use the print or share icons to text or email your Zelle^® QR code.

To send money, log into the Power Financial Credit Union mobile app then select “Send Money with Zelle^®”. Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

A Zelle^® tag is a unique identifier that you create, much like a username, that allows you to get paid with Zelle^® without having to provide your contact information. Your Zelle^® tag should be:

• Six to 40 characters.
• May include letters, numbers, and hyphens, but no other special characters or spaces.
• Is not case sensitive.

To start, think of a Zelle^® tag that fits with your small business. For example, if your small businesses name is ABC Company, you might select abc-company as your Zelle^® tag. Then, click “Settings”, click “Create a Zelle^® tag” and follow the steps to secure your Zelle^® tag. You can now share your custom Zelle^® tag and start getting paid without providing your enrolled email address or U.S. mobile number.

You can also send money to an eligible small business, supplier or vendor if they are enrolled with Zelle^® through their financial institution’s app. Find Zelle^® in the Power Financial Credit Union mobile app, click “Send,” and from the “Select Recipient” screen, type the recipient’s Zelle^® tag. Then, enter the amount, hit “Send,” and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the contact name that is displayed before sending money.