Card Management Debit Cards

Get total control of how your debit card is used.

The self-service tools within Card Management give you the flexibility, control, and enhanced security you need to manage your PFCU debit card from anywhere at any time.

Misplaced your card? Turn it off to prevent unauthorized transactions. Don’t want to overspend? Set spending limits. Damaged your card? Quickly order a replacement.

These real-time transaction alerts and customizable card controls are available in our highly-rated Mobile Banking App and in Online Banking.

Log in today and follow the simple steps to get started.

Benefits of Power Financial Credit Union Card Management

Prevent Fraud

Stop the card from being used outside your normal spending habits

Stay on Budget

Set up spending limits to control expenses and keep your budget on track.

Get Control

Restrict the types of transactions that can be made and set spending limits.

Debit Card Management Features

Turn Card On/Off

Instantly turn off your card to prevent unauthorized transactionsse.

Manage Spend Limits

Easily set spending limits to prevent overspending.

Transaction Controls/Alerts

Get notified about activity and choose to allow only certain transactions.

Report Lost/Stolen

Block your card immediately and get a new card mailed to you.

Travel Notification

If you’re traveling and plan to use your card, notify us to avoid any interruptions.

Instant Digital Issuance

Get a digital version of your card to start making purchases while you wait for your physical card.

Reissue Card

If your card is lost, stolen or damaged, you can easily request a replacement card.

FAQs about Card Management

Our Contact Center is available to assist you six days a week by calling 800-548-5465 from 8:00 AM to 6:00 PM ET Monday thru Friday and 8:30 AM to 1:00 PM ET on Saturdays. You can also visit a convenient branch location or email us at listening@powerfi.org. For calls made from outside the U.S. and Canada, please call 800-548-5465.

Issue Card

You should receive your debit card between 7-10 business days from the date you submit the request. If you need your card sooner, please call our Contact Center at 800-548-5465.

For your protection and security, cards are only mailed to the address on record associated with your Power Financial Credit Union account. For more information, please call our Contact Center at 800-548-5465.

New cards can only be issued for eligible Power Financial Credit Union checking accounts for which a debit card has not already been issued. If you have any questions, please call our Contact Center at 800-548-5465.

Change PIN

Protecting your account is our top priority. When a request is made to change a PIN on an account, we ask for the current PIN to confirm that the account holder is the person requesting the change.

If you don’t know your current PIN, please call our Contact Center at 800-548-5465 for assistance.

Freeze Card

Freezing a card will temporarily block new card transactions from posting on your account. Recurring charges will continue without disruption. This feature is available to you to help you protect your account if you have misplaced your card. Once you have located your card, you can remove the freeze and start using your card again.

If you lose your card or it has been stolen, please use the Replace Card feature. This feature will permanently close your card so no unauthorized transactions can be processed. When this feature is activated, we’ll know you need a new card and will mail one to your address on file. You can also call our Contact Center at 800-548-5465 to have a card reissued.

Replace Card

For security purposes it’s important for us to understand why you’re requesting to replace your card.

If you’ve misplaced or lost your card, please select the lost card option.
If you’ve noticed any unauthorized card transactions or believe your card has been stolen, please select the stolen card option. Lost and Stolen cards will be cancelled and replaced providing you with a new card number.
If your card is damaged or not working properly, please select the damaged card option. Since a damaged card is not compromised, you can continue to use your old card, if possible, until your new card arrives and is activated.

You should receive your card between 7-10 business days. If you need your card sooner, please call our Contact Center at 800-548-5465.

A fee may apply when replacing your card. Please refer to Power Financial Credit Union Schedule of Fees for additional information.

If you notice an unauthorized transaction, it is your responsibility to notify Power Financial Credit Union immediately by completing a Fraudulent Use of a Debit or ATM Card form.

How to find the form:

Log in to Power Financial Credit Union’s Online Banking
Hover over “Secure Form” in the top navigation bar
Select “Fraudulent Use of a Debit or ATM Card” from the dropdown menu
Fill out the form completely then click “Submit”

Travel Notification

Yes. If you are traveling outside of your normal purchasing area and plan on using your Power Financial Credit Union card, adding a travel notification will help to protect the security of your account.

Travel notification should be placed at least 24 hours before your anticipated travel date, though we recommend contacting us sooner if you know your dates of travel.

You can add travel itineraries up to 90 days in advance. However, the maximum duration of the trip is limited to 30 days. If you will be traveling for longer than 30 days, please call our Contact Center at 800-548-5465.

You can add up to 5 trip itineraries through this service. To notify us of additional trips, please call our Contact Center at 800-548-5465.

Yes. You can make changes or delete a travel notification you have placed.

Yes. A travel notification will need to be placed on each Power Financial Credit Union card you plan to use while traveling. Additionally, if you have a joint account and the joint owner plans to use their card while traveling, the joint owner will need to place their own travel notification.

Additional fees apply when using your card internationally. Please refer to Power Financial Credit Union Schedule of Fees for additional information.

Eligible Accounts

Card Management is currently available to Power Financial Credit Union Debit Card customers who have a permanent residence in the United States. International, business banking and/or credit card customers may call our Contact Center at 800-548-5465 to perform any of the functions available through this service.

Card Management Debit Cards

Benefits of Power Financial Credit Union Card Management

Debit Card Management Features